IT Support/2nd Line Support

I am currently looking for a German speaking IT support Engineer to join a world leading Information Technology company that builds high-performance, security-centric solutions for the worlds largest companies and governments. 

The company is looking to increase the size of their IT Support teams across 4 locations in Germany; Darmstadt, Dusseldorf, Hamburg and Munich. 

They provide security software and services; digital transformation and workplace services; and industry application and server software empowered with advanced analytics.

Tasks:

• Installation/removals/relocation’s and services (IMAC) for standard Wintel client infrastructure within the clients campus location
• Basic Network setup, shares and connectivity for Desktops, Notebooks, mobile devices, IP telephony and Printers
• Assistance, guidance and training of users regarding used HW, main applications and Data Recovery/Security.
• Ensure customer satisfaction by advising individuals on preventive maintenance and configurations which may positively impact product performance
• Administration of service tickets in own Ticket System
• Adherence to the given service parameters incl. timely and accurate reporting

Skills:

• Good knowledge of MS operating systems (Windows Vista, 7, 10) and MS Office 365 applications, as well as Apple OS, Android OS and COTS applications (commercial-off-the-shelf-products)
• Professional Hardware experience in Desktop, Notebook, Peripherals as well as Printer and mobile devices and tablets; certifications beneficial
• Fluent in written and spoken German, Good English skills
• High level of initiative, customer focus and solving problem attitude
• Driving license B

If you are interested, please send a copy of your CV along with your application.

PLEASE NOTE – This opportunity can only support those with high level German language, and candidates that do not require sponsorship to work in the EU.

Thanks! I look forward to speaking to you!

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