SE-Customer Service Consultant-Normal

Customer Service Consultant

Contract: 6 months (strong potential to extend)
Location: Solna
Work model: Hybrid / remote by agreement

The Opportunity

We’re looking for a proactive Customer Service Consultant to join a fast-paced, operational environment. This role sits at the heart of order management and customer support, ensuring smooth delivery, rapid issue resolution, and a consistently high service experience.

What You’ll Be Doing

• Own end-to-end order handling across all order types

• Manage daily order follow-ups, including coordination with warehouse and transport partners

• Investigate and resolve delivery errors, damaged goods, and warehouse issues

• Proactively communicate back-order information and next steps to customers

• Manage returns: validate invoices, align with return policies, secure approvals, and document accurately

• Take corrective action to prevent repeat issues and improve processes

• Build and maintain strong customer relationships

• Partner closely with Sales to deliver best-in-class customer service

• Share workload across the team and contribute to a strong collaborative culture

• Meet and deliver against agreed SLAs (internal and external)

• Maintain a positive, professional, and service-driven mindset

• Participate in required training and ongoing development

Key Stakeholders

• External customers (hospitals, private clinics, distributors)

• Internal teams: Sales, Marketing, Supply Chain, Finance, Customer Solutions, Business Support

• Logistics providers and carriers

• International affiliates

What You’ll Bring

Education & Languages

• Minimum high school education

• Fluent Finnish and Swedish

• Strong English (written and spoken)

Skills & Experience

• Experience working in a customer service or order management environment

• Strong system skills (order management systems, supplier platforms, MS Office)

• Highly detail-oriented, organised, and structured

• Customer-focused with a results-driven mindset

• Strong sense of urgency and ownership mentality

• Confident communicator at all levels

Personal Attributes

• Service-minded, patient, and adaptable

• Calm under pressure and comfortable handling multiple priorities

• Proactive problem-solver who thinks both short-term and long-term

• Trustworthy, professional, and collaborative

Customer Service Consultant

Contract: 6 months (strong potential to extend)
Location: Solna
Work model: Hybrid / remote by agreement

The Opportunity

We’re looking for a proactive Customer Service Consultant to join a fast-paced, operational environment. This role sits at the heart of order management and customer support, ensuring smooth delivery, rapid issue resolution, and a consistently high service experience.

What You’ll Be Doing

• Own end-to-end order handling across all order types

• Manage daily order follow-ups, including coordination with warehouse and transport partners

• Investigate and resolve delivery errors, damaged goods, and warehouse issues

• Proactively communicate back-order information and next steps to customers

• Manage returns: validate invoices, align with return policies, secure approvals, and document accurately

• Take corrective action to prevent repeat issues and improve processes

• Build and maintain strong customer relationships

• Partner closely with Sales to deliver best-in-class customer service

• Share workload across the team and contribute to a strong collaborative culture

• Meet and deliver against agreed SLAs (internal and external)

• Maintain a positive, professional, and service-driven mindset

• Participate in required training and ongoing development

Key Stakeholders

• External customers (hospitals, private clinics, distributors)

• Internal teams: Sales, Marketing, Supply Chain, Finance, Customer Solutions, Business Support

• Logistics providers and carriers

• International affiliates

What You’ll Bring

Education & Languages

• Minimum high school education

• Fluent Finnish and Swedish

• Strong English (written and spoken)

Skills & Experience

• Experience working in a customer service or order management environment

• Strong system skills (order management systems, supplier platforms, MS Office)

• Highly detail-oriented, organised, and structured

• Customer-focused with a results-driven mindset

• Strong sense of urgency and ownership mentality

• Confident communicator at all levels

Personal Attributes

• Service-minded, patient, and adaptable

• Calm under pressure and comfortable handling multiple priorities

• Proactive problem-solver who thinks both short-term and long-term

• Trustworthy, professional, and collaborative