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Technical Engineer – Fixed Network

Recruitment Consultant
Darren Nye
Posted
28 days ago

A global leader in telecommunications technology, providing innovative solutions to customers worldwide. We are committed to driving technological advancements and delivering cutting-edge products and services.

As a key member of the team, you will play a vital role in providing expert technical support and troubleshooting, ensuring the seamless operation of their fixed network infrastructure.

 

Responsibilities

  • Technical Support: Provide comprehensive technical support and troubleshooting for fixed networks, including FTTH, WDM, and IP products.
  • Client Collaboration: Collaborate closely with clients to identify and resolve technical issues, ensuring the optimal performance of their networks.
  • Network Maintenance: Conduct regular maintenance and performance checks to proactively address potential problems and optimize network efficiency.
  • Technical Documentation: Develop and deliver clear and concise technical documentation, reports, and training materials to support clients and internal teams.
  • Product Development: Liaise with the product development team to provide valuable client feedback and suggest enhancements to improve our product offerings.
  • Network Expansion: Assist in the planning and implementation of network upgrades and expansions to meet evolving client needs.
  • Industry Knowledge: Stay abreast of the latest industry trends and advancements in fixed network technologies to maintain technical proficiency.
  • Customer Satisfaction: Deliver exceptional customer service by providing timely and effective technical support, ensuring high levels of client satisfaction.

 

Requirements

  • Bachelor’s degree in Electrical Engineering, Telecommunications, Computer Science, or a related field.
  • Proven experience in technical support and troubleshooting for fixed network infrastructure.
  • Proficiency in German and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-focused mindset.
  • Ability to work independently and as part of a collaborative team.
  • Familiarity with network management tools and software.
  • Willingness to travel for on-site support as required.

 

Bonus Requirements

  • Certifications related to fixed networks, WDM, and IP technologies.
  • Knowledge of additional networking technologies and protocols.
Industry
Telecom Network Equipment
Contract Type
Permanent
Location
Germany
Work Model
On-Site

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