Sales Manager – IVD

Sales Manager – Eastern Europe

We are currently seeking an ambitious and results-driven Sales Manager to join our team. The selected candidate will be responsible for maintaining strong customer relationships, addressing on-site operational needs, and building key relationships with industry influencers in Eastern Europe.

Responsibilities:

• Proactively maintain relationships with existing customers to ensure satisfaction.
• Address customer inquiries, provide support, and exceed service expectations.
• Assist customers with on-site visits, focusing on terminal and paving machine operations.
• Effectively handle and resolve customer complaints, ensuring a positive resolution.
• Collect and analyze information to enhance overall service quality.
• Build and nurture relationships with Key Opinion Leaders (KOLs) in the industry.
• Collaborate closely with KOLs to understand market dynamics and gather valuable insights.
• Provide support in sales-related activities to drive business growth.
• Collaborate with the sales team to identify opportunities and contribute to sales strategies.

Requirements:

• Willingness to undertake long-term travel within Eastern Europe, specifically in Poland and Slovakia.
• In-depth understanding of local customs and familiarity with the local populace.
• Ability to fluently communicate in the local language to effectively conduct sales activities.
• Strong command of the English language for daily communication and collaboration.
• Previous experience in sales within the In Vitro Diagnostics (IVD) or Biological industry is highly preferred.