Customer Success Manager – OEM

Customer Success Manager – OEM

About Our Client:

Our client is committed to becoming a global leader in independent clean energy solutions. They empower their team to drive world-class product innovation and development by leveraging the clean energy ecosystem. From compact power banks to complete solar kits, they take pride in delivering top-tier off-grid solar equipment to their customers. Their mission is to inspire a clean energy lifestyle by providing reliable, innovative, and sustainable solutions.

Position Overview:

We are seeking a Customer Success Manager – OEM to support our Original Equipment Manufacturer (OEM) partners. This role is pivotal in managing customer relationships, ensuring smooth communication between our OEM customers and internal teams, and driving the success of key projects.

Based near Elkhart, Indiana, or with flexibility to travel as needed, the ideal candidate will possess strong project management expertise, fluency in both Mandarin and English, and a passion for off-grid energy solutions. This position reports to the Director of Sales & Marketing and collaborates closely with the Regional Sales Manager to secure and maintain OEM business partnerships.

Key Responsibilities:

• Establish and maintain strong relationships with OEM partners through regular on-site visits to understand their needs, address concerns, and gather actionable feedback.

• Act as a liaison between OEM customers and the client’s headquarters in China, ensuring detailed and timely reports, updates, and communication.

• Lead and manage OEM-related projects, ensuring timely execution, alignment with business goals, and effective collaboration across departments.

• Support the Regional Sales Manager in identifying new business opportunities, addressing customer inquiries, and assisting in closing deals.

• Collaborate with internal teams, including product development, supply chain, and customer support, to ensure customer requirements are clearly communicated and met.

• Provide expert guidance on off-grid energy solutions to educate and support OEM customers.

• Monitor project progress, identify potential roadblocks, and proactively resolve issues to ensure successful project delivery.

Qualifications:

Required:

• Fluency in both Mandarin and English to facilitate seamless communication with OEM customers and internal teams.

• Project management expertise, with a proven track record of handling complex, multi-stakeholder projects.

• Flexibility to travel frequently and spend extended periods in Elkhart, Indiana, as needed.

• Excellent interpersonal and communication skills, with the ability to build trust and foster long-term relationships with customers and internal stakeholders.

• Strong attention to detail and a commitment to delivering high-quality results.

• Knowledge of off-grid energy solutions or a related technical field.

• Ability to work collaboratively in a dynamic and fast-paced business environment.

Preferred:

• Bachelor’s degree in Business, Project Management, or a related field.

• Experience in OEM partnerships, customer success, or account management.

• Familiarity with the RV or off-grid energy market is a plus.

Working Conditions:

• Ability to sit and work at a computer for extended periods.

• Must be able to stoop, kneel, bend at the waist, and reach daily.

• Ability to climb stairs daily.

• Occasionally required to work more than 40 hours per week.

• Must be able to lift up to 30 lbs.