Field Service Engineer – Italy

Position: Field Service Engineer
Location: Remote – Milan, Italy (Remote)

Join an industry leader at the forefront of process control and semiconductor technology, where you’ll work with cutting-edge innovations in 3D metrology, macro defect inspection, metal interconnect composition, and advanced lithography. Our comprehensive portfolio spans the entire semiconductor value chain, enabling our customers to overcome challenges related to yield optimization, device performance, and product reliability.

We are dedicated to accelerating our customers’ progress by helping them become smarter, faster, and more efficient in their operations.

Job Overview & Primary Responsibilities

As a Field Service Engineer, you will play a key role in providing on-site support to customers. This includes overseeing installation, performing diagnostics, troubleshooting, and handling the service and repair of advanced systems. You will act as a technical liaison between the company and its customers for projects based at the Taichung site, reporting to the Service Director.

Key Responsibilities

•  Diagnose, troubleshoot, and resolve complex equipment issues at customer locations.
• Perform installations, repairs, retrofits, upgrades, and preventive maintenance on customer-installed systems.
• Manage a designated equipment base, ensuring proactive support and regular communication with customers.
• Collaborate with internal and external teams to address technical matters and provide the highest level of service.
• Analyze various factors to address moderate-scope challenges and identify appropriate actions within established guidelines.
• Attend customer support meetings and provide feedback to enhance service delivery.

Qualifications

•  At least 5 years of relevant experience in technical service roles.
• Bachelor’s degree in a related field.
• Strong experience with installation, repair, retrofitting, upgrading, and maintaining complex equipment.
• Demonstrated ability to diagnose and repair advanced systems in a customer-facing environment.