IT Platform On-Site Maintenance Engineer

Our client is seeking two experienced and skilled on-site maintenance engineers to support routine maintenance, upgrades, and local technical enablement of digital IT platforms across Europe, including Ireland, Germany, and France. As a key team member, you will ensure the efficient and stable operation of the digital IT infrastructure platform, collaborate with the R&D team, and provide on-call technical support to drive customer satisfaction and business continuity.

Key Responsibilities:
1. Daily Maintenance of the Digital Platform:

• Perform regular system backups and recovery operations to ensure data integrity and security.
• Monitor IT platform performance to promptly identify and address issues, including security risks and potential failure points.
• Optimize resource utilization of service components to improve SLA standards.

2. Platform Upgrades and Optimization:

• Participate in IT platform upgrade, expansion, and optimization projects based on business and strategic needs.
• Implement system patches, firmware updates, and security hardening measures to enhance platform security.
• Collaborate with suppliers to introduce and test new technologies for improved platform performance and reliability.

3. Local Technical Training and Enablement:

• Deliver technical training and support to local teams across Europe, enhancing their proficiency and problem-solving capabilities.
• Develop and maintain localized technical documentation, operation manuals, and troubleshooting guides.
• Collaborate with cross-departmental teams to provide IT solutions and consultative support.

4. On-Call Technical Support:

• Provide prompt on-call support for platform users in Europe, ensuring rapid resolution of emergencies.
• Follow emergency response protocols to minimize business interruptions and resolve IT platform failures.
• Document fault handling processes, analyze root causes, and propose preventive measures.

5. Communication and Collaboration:

• Maintain close communication with the data center and regional teams to understand business needs and address technical challenges.
• Collaborate with global operations teams to share best practices and innovations.
• Regularly report platform status, troubleshooting outcomes, and improvement plans to regional and global management.

Requirements:
Educational Background:

• Bachelor’s degree or higher in Computer Science, Information Technology, or related fields.

Work Experience:

• Minimum of 3 years’ experience in IT operations and maintenance.
• Familiarity with maintaining hardware such as servers, network devices, and storage systems.
• Experience working in Europe or providing technical support in the region is a plus.
• Knowledge of cloud computing concepts and experience in cloud service operations is preferred.

Technical Skills:

• Proficient in Linux system operations, management, and shell scripting; Python and Java development experience is a bonus.
• Understanding of cloud computing platforms, including microservice architecture, containers, and virtualization.
• Strong skills in system design, operation, and troubleshooting within a microservice model.
• Expertise in network troubleshooting, with knowledge of TCP/IP protocol stacks and diagnostic tools.
• Fluent communication and documentation skills in English; additional fluency in German, French, or Spanish is a plus.

Digital IT Platform On-Site Maintenance Engineer
Location: Dublin, Ireland
Overview:
Our client is seeking two experienced and skilled on-site maintenance engineers to support routine maintenance, upgrades, and local technical enablement of digital IT platforms across Europe, including Ireland, Germany, and France. As a key team member, you will ensure the efficient and stable operation of the digital IT infrastructure platform, collaborate with the R&D team, and provide on-call technical support to drive customer satisfaction and business continuity.

Key Responsibilities:
1. Daily Maintenance of the Digital Platform:

• Perform regular system backups and recovery operations to ensure data integrity and security.
• Monitor IT platform performance to promptly identify and address issues, including security risks and potential failure points.
• Optimize resource utilization of service components to improve SLA standards.

2. Platform Upgrades and Optimization:

• Participate in IT platform upgrade, expansion, and optimization projects based on business and strategic needs.
• Implement system patches, firmware updates, and security hardening measures to enhance platform security.
• Collaborate with suppliers to introduce and test new technologies for improved platform performance and reliability.

3. Local Technical Training and Enablement:

• Deliver technical training and support to local teams across Europe, enhancing their proficiency and problem-solving capabilities.
• Develop and maintain localized technical documentation, operation manuals, and troubleshooting guides.
• Collaborate with cross-departmental teams to provide IT solutions and consultative support.

4. On-Call Technical Support:

• Provide prompt on-call support for platform users in Europe, ensuring rapid resolution of emergencies.
• Follow emergency response protocols to minimize business interruptions and resolve IT platform failures.
• Document fault handling processes, analyze root causes, and propose preventive measures.

5. Communication and Collaboration:

• Maintain close communication with the data center and regional teams to understand business needs and address technical challenges.
• Collaborate with global operations teams to share best practices and innovations.
• Regularly report platform status, troubleshooting outcomes, and improvement plans to regional and global management.

Requirements:
Educational Background:

• Bachelor’s degree or higher in Computer Science, Information Technology, or related fields.

Work Experience:

• Minimum of 3 years’ experience in IT operations and maintenance.
• Familiarity with maintaining hardware such as servers, network devices, and storage systems.
• Experience working in Europe or providing technical support in the region is a plus.
• Knowledge of cloud computing concepts and experience in cloud service operations is preferred.

Technical Skills:

• Proficient in Linux system operations, management, and shell scripting; Python and Java development experience is a bonus.
• Understanding of cloud computing platforms, including microservice architecture, containers, and virtualization.
• Strong skills in system design, operation, and troubleshooting within a microservice model.
• Expertise in network troubleshooting, with knowledge of TCP/IP protocol stacks and diagnostic tools.
• Fluent communication and documentation skills in English; additional fluency in German, French, or Spanish is a plus.