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tech jobs in the US?
At European Recruitment, our sectors cover a wide range of industries within the field of technology
At European Recruitment, our sectors cover a wide
range of industries within the field of technology
At European Recruitment, our sectors cover a wide
range of industries within the field of technology
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tech jobs in the US?
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At European Recruitment, our sectors cover a wide range of industries within the field of technology
IT Service Coordinator
We are looking for an IT Service Coordinator to join our client on a remote basis for an initial 12-month assignment (with extensions, or potentially being transferred full-time). You would be joining a world-leader in the field of free and open source software.
Responsibilities
- Assist in the creation and maintenance of ITIL processes including problem management, major incident management, incident management, request management, knowledge management, service level management, and configuration management.
- Generate and analyze reports using spreadsheets with pivot tables, graphs, and other data representation tools.
- Conduct ticket data reporting and report analysis using existing tools.
- Administrate the existing list of approved software used by the business and ensure it is up-to-date.
- Assist with maintaining the IT Services Catalog.
- Assist with various service management administration tasks as directed by the manager.
- Create process documents for the team based on provided inputs.
- Work with Jira (ticket management tool) administrator to build automated workflows based on ticketing data analysis and findings.
- Act as a backup and delegate for the IT Service Manager’s tasks and calls.
- Propose projects and actions to IT Service Manager based on service level attainment, ticketing data, root cause analysis outcomes, and defect prevention.
Requirements
- Experience or studies in IT Services, IT Service Management, or Business Analytics.
- Specific experience in ITIL, especially around problem management and process management, is highly desirable.
- Familiarity with Jira SM (formerly Jira SD) is highly desirable.
- Familiarity with DevOps is a plus.
- Proficient in spreadsheet user for reporting and data analysis.
- Strong understanding of pivot tables, graphs, and data representation techniques.
- Fluency in English is required.
Benefits
- Initial 12 month assignment, with strong likelihood of extension or transition to a full-time employee.
- Full remote working available.
- Flexible working hours.
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