Senior Service Technician

Senior Service Technician

INTRODUCTION
This position guide outlines the basic function, position requirements, reporting relationships, authority, responsibilities and duties for the Sr. Service Technician role 

Responsibilities
The basic function of the Senior Service Technician is to perform and support customer equipment service projects and service requirements, ensuring they are repaired in a timely manner while maintaining our highest quality standards with available resources. The day to day interfacing and updates to customers and the service department manager.
To provide onsite service support and expertise to customers and junior Service Technicians in diagnosing, analyzing, installing, servicing, and maintaining Canon photolithography equipment (steppers and scanners) while keeping with operational goals, objectives, policies and training procedures.

Education
High School Diploma with advance electronics trade school experience, plus 4 years of actual working experience installing and repairing Canon Steppers and/or Scanners.

Preferred skills
Preferred: Bachelor’s degree in Electronics/Mechanical Engineering. 
6 years of post related work experience in a maintenance/service capacity in the installation and servicing of Canon steppers and/or scanners.

Licenses/Certifications:
• Must have a valid driver’s license and be insurable.
• Must have a current Passport for traveling internationally.

Required experience
• 4 – 6 years of Canon photolithography service/maintenance experience.
• Skilled in the use of a PC along with Microsoft Office applications.
• Ability to lead the coordination effort of equipment installations, and repair projects.
• Must have the knowledge to identify and prioritize operational, personnel problem areas, and the ability to solve problems and execute policies and procedures.
• Must be skilled in the use of hand tools, electronic tools, gauges and equipment.
• Basic statistical and analytical business math skills, as well as good reading, writing and spelling ability to communicate clearly and effectively on all technical and business levels.
• This position must also have a strong ability to comprehend Stepper engineering drawings and specs.

Responsibilities 
To provide technical onsite and phone support to customers and junior Service Technicians in the installation, service and maintenance of Canon photolithography (steppers and scanners) equipment.
Provide accurate and detailed daily pass downs when working at customer sites.
Provide formal and informal customer training onsite when needed.
To ensure service tooling and testing equipment is maintained in good operational and accurate manner.
To share professional service skills with other service technicians.
To meet or exceed all project/service budget and profit objectives.
Maintain the highest possible established quality assurance standards.
Develop and/or implement service procedures with the Service Manager and other Service Technicians.
Maintain awareness of all technical related trends, advances and improvements and determine the activities that could affect the Service Department.
Continually strive to maintain state of the art technical knowledge of the business and semiconductor industry.
Always interface with customers in a professional manner even in stressful situations.
Continually solve problems as they arise. Function as a troubleshooter, resolving all potential problems before they can have a negative effect on the Company’s operational efficiency and reputation.
Consult with the customer and technicians and use proper judgment when replacing parts (not to replace parts too soon or too late).
Meet with customers, as needed, regarding questions, specifications proposed/actual schedules and daily updates with written pass downs.
Be alert to customer opportunities to provide/change equipment, spare parts, upgrades and services currently not provided, which can benefit the company.
Respects and maintain the confidentiality of company information
To ensure field reports are accurate and complete.
To perform any other duties that may be assigned from the Service Manager.
Maintained a positive company image when interfacing with customers and vendors.