Customer Success Manager

We are currently partnered with an exciting blockchain lab enabling cutting-edge protocols in the Ethereum space. They are currently looking to expand their team with a Customer Success Manager on a fully remote basis.

Responsibilities:

• Manage and nurture relationships with clients, serving as their primary point of contact.
• Oversee multiple client accounts, ensuring projects are delivered on time and meet expectations.
• Collaborate with Growth, Product, and Engineering teams to resolve issues and enhance services.
• Identify opportunities for upselling additional services and solutions.
• Conduct regular reviews with clients to assess progress and identify areas for improvement.
• Stay informed on Web3 trends to provide expert advice and innovative solutions.

Requirements: 

• 3+ years of experience in account management or client services, or 2+ years in blockchain industries.
• Strong knowledge of blockchain, cryptocurrencies, and dApps.
• Proven ability to manage multiple clients and projects.
• Experience in solution sales or technical product sales.
• Familiarity with Blockchain L1/L2 companies or centralized exchanges.